Royal Caribbean International Takes Entertainment to a Whole New Level

Royal Caribbean International's new ship will take 'entertainment' to a new level with a stellar line up of acts, shows and ground breaking technology, the likes of which haven't been seen under one roof, ever before, anywhere in the world. The line-up announced today provides a heady concoction of firsts including Roboscreens and digital shows projected onto 100 feet wide windows over 20 feet high.

Slice and Dice Behavior – Bringing Retail Customer Service to Travel – By John Hendrie

Success in the marketplace has always been about bringing value to the Consumer Experience. If you travel by air, your sensibilities have been challenged at every step of the journey. However, we still hear about successes – airlines which have understood key behaviors of their passengers and have adopted retail customer service approaches, resulting in market share and consumer satisfaction.